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How to clear locked users

Scott Forsyth

Posted on 20/05/2022 15:10:38

Hello,

When someone is locked out due to too many invalid login attempts, where is that data stored and how do we unlock a user manually? This comes up from time to time and I would like to know how to unlock that user.

Thanks,

Scott

Replies

Morten Bengtson

Posted on 20/05/2022 15:25:31

This post has been marked as an answer

That information is currently cached in memory.
You can configure the behavior at Settings > Control Panel > Users > Extranet Login Limitations

/Morten

Votes for this answer: 1

Scott Forsyth

Posted on 21/05/2022 00:14:28

Hi Morten,

Thanks, I was figuring that it's in memory but I wasn't certain.

It would be nice to have a way to have visiblity into the runtime data, or to at least be able to unlock the user. I assume this would wait for DW10. It's not pressing, but it does come up.

Thanks,

Scott

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