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Email Marketing node not opening (DW 9.10.16)

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Fabio Monte
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Posted on 12/10/2021 14:23:17

Hi

We aren't able to open the Email Marketing node in our solution. Checked the Event Viewer and it is throwing a IndexOutOfRangeException error.

I've attached screenshots with the log and the EmailMarketing node.

I've changed the values on the Rerun updates option for updates.xml.aspx but didn't fix the issue.

Could it be a platform bug on this version? Should we loop elsewhere?

Capture.PNG

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Nicolai Pedersen
Posted on 12/10/2021 16:08:14
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That field is part of update package 2159. So be sure to run that on the database again.

BR Nicolai

 
Fabio Monte
Posted on 15/10/2021 16:46:37
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Hi Nicolai

I've rerun updates but it's still throwing the same error.

 
Nicolai Pedersen
Posted on 15/10/2021 16:48:43
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Then look into the update log and search for the name of the field. You might not have DDL rights on the database user or something like that.

 
Fabio Monte
Posted on 15/10/2021 17:58:38
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Can't find that field on the log or in any other related EmailMarketing tables in our solution nor in past DW versions.

We are only finding this problem in this particular version (DW 9.10.16), could it be that a script is adding that new column but still does not exist in this one?

 
Fabio Monte
Posted on 18/10/2021 15:00:15
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Any news about this?

It will impact sending welcome emails when going live.

Also, we are now seeing the error in the attached screendump 

EmailMarketing.PNG
 
Fabio Monte
Posted on 20/10/2021 12:59:09
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Any updates?

 
Fabio Monte
Posted on 22/10/2021 14:10:26
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Got it fixed from Oleg's aswer here: https://doc.dynamicweb.com/forum?ThreadID=78528

 

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