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Delete personal information when user withdraw consent

Lars Larsen

Posted on 03/08/2020 14:43:26

Are there any standard functionality which can be used to withdraw all registered personal information when a user withdraw consent?

Replies

Nicolai Pedersen

Posted on 03/08/2020 15:05:57

You can use the data portability feature - it has providers and you can write your own:

https://doc.dynamicweb.com/documentation-9/users/gdpr-related/data-portability

Lars Larsen

Posted on 03/08/2020 15:21:52

Hi Nicolai

Yes, I have seen that. This makes data available for download, not deleting the data. So you have to download the data, find that data in the backend and then manually delete it. Is that the way it has to be done, if you don't want to make some custom funktionallity?

Nicolai Pedersen

Posted on 03/08/2020 15:35:31

This post has been marked as an answer

Yes, they will not delete data since it can cause problems. So this is to display the data on record (a GDPR requirement) and if someone wants to delete the data, they can submit a form to request data deletion (no one will ever do that) and then data is deleted manually (has still not happened on our website)

BR Nicolai

Votes for this answer: 1

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