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Skip send userconfirmation if user alredy exists

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Andreas Rundgren
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Posted on 07/11/2025 10:19:15

Hi, 

Im using the extranet app for create user. But if the user alredy exists it sends the confirmation email to the user which says you need to acitvate your account. Is there a way I can change behavior for this to only send confirmation email if user not exists alredy?

 

 

Version 9.16.5

Regards Andreas


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Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 14/11/2025 10:47:00
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Hi Andreas

The setting "Update existing users based on email match" should be unchecked
Make sure to check "Require unique emails". This makes the create operation fail if the email already exists on the solution.

With that, existing emails will fail validation and no confirmation mail is sent, they’ll just see an error, which you can style in the template.

Notice: There’s no direct setting to only send confirmation mails for brand new users, and I think that is what you are asking for.

Kind Regards
Kristian Kirkholt

 
Andreas Rundgren
Posted on 21/11/2025 11:48:16
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Hi, 

Yes you are correct i only want to send confirmation for brand new users. Because i want to update existing users based on email match. Becauase we have like projects inside our customerportal where your user can be added to multiple projects. And all that functionality is in the usersaved subscriber. So thats why i need to update users based on email. 

/Andreas

 

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