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Some TemplateTags are empty when order email is sent using the notification on Order flows

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Pedro Meias
Pedro Meias
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Posted on 24/01/2024 11:45:43

Hi,

DW 9.16.5 , Swift v1.24.0

Please see the video with the explanation - https://www.screencast.com/t/MZVfjbw8Zq

Question - Should the tag Ecom:Order.Completed be empty?

Thank you.


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 24/01/2024 14:08:09
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Integration?

If the order does not have a CompletedDate the tag is not written.

 
Pedro Meias
Pedro Meias
Posted on 25/01/2024 12:47:09
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Hi Nicolai,

The environment where the video was captured has no Integration configured

Any other suggestion?

Thank you.

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 25/01/2024 15:23:04
Reply

But what do you have in the database for that field on the order you tried to send?

 
Mario Santos Dynamicweb Employee
Mario Santos
Posted on 26/01/2024 11:47:30
Reply

Hi Nicolai,

I checked this Pedro and the DB value is populated. Although, at the time when order flow notification email is sent the order is not completed yet, and CompletedDate not set.
This explains why we have the tag populated if we trigger the state email a second time (changing the order state).

Below a screenshot of what could explain the missing tag on the first email:

 

 

 

 

 

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