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Shipping provider not calling after payment step

Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
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version 9.16.5

when you have multiple steps on cart

if the cart goes until payment step and customer return back to first step, then shipping provider is not calling

loggen in users when they change address it calls but for guest users its not calling again

 

 


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

Hi Shiwanka

I think we need a video of this or steps to reproduct in an environment we have access to. Pls provide more info or feel free to contact our service desk to have them get the info from your solution.

BR Nicolai

 
Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
Reply

Sure, thanks

 
Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
Reply

ticket number created 11226 

email sent with video 

 

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