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Notification e-mail when a customer buys something

E-mail notifications
Tomislav Bušić
Reply
Posted on 16/11/2023 12:24:50

Hello,

I would like to know if someone knows how to set up a notification e-mail when a customer buys something. I hope I have set everything right. If there is anything else in the settings, I would be grateful. Does it matter that DW-solution is installed locally, which is not live? Does it have anything to do with sending emails? Thanks in advance.

Best regards

Tomislav Bušić

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Replies

 
Imar Spaanjaars Dynamicweb Employee
Imar Spaanjaars
Posted on 16/11/2023 12:55:19
Reply

If you mean an additional address, you can uncheck "Send to billing address" and specify your own recipient address.

If you mean that currently no email is sent (i.e. not to the customer), you need to configure a mail server under Settings | Web & HTTP | SMTP

Imar

 
Tomislav Bušić
Posted on 16/11/2023 13:51:24
Reply

Hi Imar, it seems that I set it correctly under the server is localhost, i.e. the ip address. Thanks in advance.

Best regards 

Tomislav Bušić

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Imar Spaanjaars Dynamicweb Employee
Imar Spaanjaars
Posted on 16/11/2023 14:00:16
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This post has been marked as an answer

Port 80 doesn't sound like a valid port for a mail server to me. Take a look at the docs to learn how to set this up properly: https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/web-and-http#sideNavTitle1-6

 

Votes for this answer: 1
 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 16/11/2023 14:02:14
Reply

Hi Tomislav

On Cart you can add as many notifications mails you like.
https://doc.dynamicweb.dk/documentation-9/ecommerce/apps/shopping-cart#sideNavTitle1-2

You coould also use OrderFlow to send out mails when status is "new" 
https://doc.dynamicweb.dk/documentation-9/ecommerce/carts-orders/cart-order-flows

If you are not able to send email from your local host, try using the "Save all emails to disk" option

Kind Regards
Care Support
Kristian Kirkholt

 
Tomislav Bušić
Posted on 17/11/2023 11:26:31
Reply

Hi Imar,

you were right, it's fine now. Thank you.

Best regards

Tomislav

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Tomislav Bušić
Posted on 17/11/2023 11:42:36
Reply

Hi Kristian,

I seem to have set it up correctly and it still doesn't work..

The customer does not receive an email after making the purchase.

Thanks in advance.

Best regards

Tomislav

cartflow.png
 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 17/11/2023 12:18:39
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This post has been marked as an answer

Hi Tomislav

Try to fill out the missing (Sender name, Subject and set an email template) 
Did you try using the "Save all emails to disk" option? 

Feel free to write an email to Care Support at care@dynamicweb.dk
We can run through your mail setup 

Kind Regards
Care Support
Kristian Kirkholt

Votes for this answer: 1
 
Tomislav Bušić
Posted on 20/11/2023 14:15:19
Reply

Thanks guys,

I did it, I shouldn't have set the "enable test mode" option.

Best regards

Tomislav

 

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