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Resetting Loyalty Point

Phyu Sin Htike

Posted on 08/11/2023 10:17:18

Hi ,

One of my customers is using the Loyalty Point feature. There are transactions in the loyalty points for some of the users. Now, they would like to reset the loyalty points, but they do not want to remove the transactions; they only want to reset the points to 0 for all customers who have loyalty points. I have checked the settings configuration but do not have any ideas on how to reset it. Could you please provide any suggestions on how to reset the loyalty points? Thanks.

Best Regards,

Phyu Sin

Replies

Carsten Boll

Posted on 12/12/2023 09:56:40

Hi Phyu,

There's no standard way to do this. Only thing I can think of is to set the expiration date to 1 day, that might cause them all to expire, and then raising it back again afterwards.

If that doesn't work you'll have to somehow extract points totals for all users, then create a transaction in EcomLoyaltyUserTransaction for each user resetting their loyalty points to 0.

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