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Email user after admin has activated account

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Caro De Weze
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Posted on 09/10/2023 15:52:14

Hi,

I have set up the following:

  1. Customer receives email when he registers.
  2. Administrator then receives an email because a customer has registered and he must activate/approve the customer.
  3. Administrator activates user.
  4. Now I want an email to be sent to the customer that he can use his account, but this is where something goes wrong. I have attached a screenshot of my setup. Can you tell me what I'm doing wrong?

Thank you in advance.

Caro

Screenshot_2023-10-09_at_15.49.53.png

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Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 09/10/2023 16:32:50
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Hard to tell.

Do you have any entries in the event viewer that indicates an error?

Do you have errors related to the mail?

What happens if you send out a template and not a page - maybe it does work with that?

On the SMTP settings page you can enable test mode and save emails to disk - to see if the email is generated and looks correct.

https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/web-and-http#4448

 
Caro De Weze
Posted on 10/10/2023 10:33:17
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Hi Nicolai,

Changing to a template doesn't solve it.

This is the error that I get: Send using Pickup Directory Service failed. Trying SMTP protocol. Exception: System.Net.Mail.SmtpException: Cannot get IIS pickup directory. at System.Net.Mail.IisPickupDirectory.GetPickupDirectory() at System.Net.Mail.SmtpClient.Send(MailMessage message) at Dynamicweb.Mailing.EmailHandler.TryToSendEmail(MailMessage mailMessage, Boolean isFirstError, Boolean wasSent, List`1 hostList, ILogger systemSMTPLogger, SmtpSender sender)

I want this to work without configuring SMTP.

Caro

 

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