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The solution is running on DW 9.13.4

Thanks for the reply. We're not using units on these products no. This is running in a live intergrated env and we are not using DW built in stock validation. To explain further, these are "on-demand" products, so they are generally not in stock.

I managed to find one that is in stock and that gets added to the cart without problems, so my thoughts were that something might not be 100% with the "never out of stock" field. Could there still be something off with the Never out of stock functionality? I'm pretty sure I've exhausted everything on my end and am stumped. I've checked all subscribers related to the cart, all settings I could find and so far, no dice.

Regards, Ólafur

Yes! That seems to be the problem. I had Only show products "that are in stock" checked in the General settings. Thank you!

Kind regards, Ólafur

Hi,

I’m facing an issue with stock validation. We are using the stock matrix, but we currently have only one unit, 'METER'.

The problem occurs on the cart page: when a product reaches out-of-stock status, the order lines are automatically removed. This issue affects all order lines starting from the out-of-stock item, even though we have enabled the 'Never Out Of Stock' option in the stock matrix.

For example:

• Cart 1: Customer A adds Item 001 with a quantity of 100, and the available stock is 100.
• Cart 2: Customer B adds Item 001 with a quantity of 10 (or another amount).

If Customer A checks out and completes their order, Customer B’s order line disappears from their cart while they are still on the cart page. Additionally, the cart feed does not reflect any order lines, as shown in the attached screenshot.

Do you have any suggestions for resolving this issue? Specifically, we need to allow negative stock to better manage and validate stock on the cart page.

Could you also clarify if the 'Never Out Of Stock' setting works with the stock matrix and how it is intended to function? Is it possible that this behavior is a bug in the stock matrix?

This issue is occurring in Dynamicweb Application version 9.16.4.

Best Regards,
Theint

I do not think there is a bug.

On the cart page you can choose if products that are not available should be removed or 'ignored'. 

If you choose to ignore unavailable products, you can use validations on the stock level instead.

Never out of stock means that a given product is allowed to go under 1 - so if you have 0 in stock, you can still order 10 resulting in a negative stock level.