Developer forum

Forum » Ecommerce - Standard features » Delete Ecom groups and Product categories

Delete Ecom groups and Product categories

Tomas Gomez
Reply

Hi,

I have problems deleting some Ecom groups and Product categories of the Bike shop (DW 9.14.7 + Swift 1.16)

I couldn't recycle the site as suggested at https://doc.dynamicweb.com/forum/ecommerce-standard-features/ecommerce-standard-features/groups-cannot-be-deleted  becuase the "Recycle application pool" button is disabled

The "Delete group" button is diabled for Spanish, the default language (left image). This button is enabled for other languqages but the group is not removed when selecting the menu (right image). I tried as well to delete the groups with the "Delete" button at the Edit group toolbar but no success.

           

And that issue is probably related when deleting Product categories. I cannolt delete the bike categories because they are still in use in group that are already deleted.

How can I solve this issues?

Regards,
Tomas

 


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

My guess is that you have bad data in your ecommerce group structure.

If you look at the health for ecommerce data in Monitoring, you can see the errors:

Recycle button only works and is active if the iis app pool user has access 

 

You must be logged in to post in the forum