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Order.Paymethod.RecurringSupport

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Pernille Mortensen
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Posted on 15/02/2023 14:02:29

Hello,

I am creating an ecom shop and would like to create recurring orders. I have read https://doc.dynamicweb.com/documentation-9/ecommerce/carts-orders/recurring-orders but it seems like I have missed a basic but important step.

In the shopping cart app I use the standard templates InformationRecurringOrders.html and ReceiptRecurringOrders.html an they have a check:
If Defined(Ecom:Order.PaymentMethod.RecurringSupport)

This check returns false and the option to create a recurring order is not visible. I have tried using invoice payment with no checkout handler and Card payment using Quickpay checkout handler, but no succes. 

Is there an option I need to activate to use recurring orders - on the product, on the payment method or on the shop? Or is there anything else I need to do for it to work and make the RecurringSupport check return true?


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Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 15/02/2023 14:44:14
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Hi Pernille

Both invoice payment (uses what is called "DefaultCheckoutHandler" and Quickpay supports recurring. So as long as the cart is not marked as quote, it should work. 

There is a difference between creating a recurring order template and creating an order based on a recurring template.

To create a recurring order template, you just need to set 5 values to create it. 

  • EcomRecurringOrderCreate (true|false)
  • EcomOrderRecurringInterval (i.e. 1-30)
  • EcomOrderRecurringIntervalUnit (Days|Weeks|Months)
  • EcomOrderRecurringStartDate (Valid date)
  • EcomOrderRecurringEndDate (Valid date)

Payment is of course part of recurring - so the payment gateway either has to be the default checkouthandler (sending an invoice usually) or a payment gateway that supports saved credit cards and recurring - both things needs to be setup in order to get a payment each time an order is placed based o a recurring order template. That check is the one setting the Ecom:Order.PaymentMethod.RecurringSupport value.

Before that check will return true, you have to ensure that the payment method id is set on the order (by submitting the EcomCartPaymethodId field with a payment method that supports recurring) or by setting one of the payments as default for the country you have set as default (Yeah I know...!!!)

BR Nicolai

 
Pernille Mortensen
Posted on 16/02/2023 10:53:54
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Thank you for your answer, Nicolai. Unfortunately I am not able to make it work yet.

I am using invoice payment (DefaultCheckoutHandler) and the cart is not marked as quote.

I am using the default InformationRecurringOrders.html template and it includes the five fields you mention. I have tried removing the "RecurringSupport"-check and tried converting to razor but still no luck. It seems like the five fields / values do not even exist and they are not in the TemplateTags - neither is RecurringSupport.

I have set invoice payment as the default payment for my default country and even tried implementing two identical information steps - just to make sure that the payment method id is set.

I wonder if it is better to create a support ticket for this?

 

 
Pernille Mortensen
Posted on 20/02/2023 12:59:20
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Just an update on this:

The issue was me not being logged in as a user when doing this. Only registered users can create a recurring order - not regular website visitors.

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 21/02/2023 13:22:44
Reply

Ah - that explains.

Thank you for getting back with that.

 

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