Video thumbnail/preview not populating

Melissa Borgmann

Posted on 27/10/2022 00:06:44

Hello!

We are seeing an issue where the video asset thumbnail/preview is not populating on the product detail page; see screenshots below. Changing 'Open in modal' from 'Yes' to 'No' works to show the video preview, but it also negates the 'Image aspect ratio' setting which is quite an unpleasant viewing experience if you have the row as full-width.

Solution is on 9.14.1 / 1.14.1

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Melissa Borgmann

Posted on 20/03/2023 19:47:25

This still appears to be an issue on Swift 1.19.0. See screencast here of a solution on DW 9.15.3 and Swift 1.19.0: https://www.screencast.com/t/atzWHn0jPKJ. The default 'missing image' appears to be merging with the video asset category in addition to the video thumbnail not populating. I also set all asset categories to 'None' outside of this video and that did not resolve this issue either. Any ideas?

Merethe Vrå Andersen

Posted on 22/03/2023 10:37:34

This post has been marked as an answer

Hi,
I talked to our developer. Some videos on youtube doesn't contain a thumbnail image and that's why it doesn't appear in Swift frontend for some videoes.

But it has a fall back to first frame when Open in modal = No, so we need to implement this fallback to when Modal = yes.
I have bugged this in #12687.

BR,
Merethe

Votes for this answer: 1

Melissa Borgmann

Posted on 22/03/2023 18:00:51

Thanks for the quick answer, Merethe! Good to know, and I'll follow along with the bug # as well.

Nicolai Jessen

Posted on 11/09/2023 12:03:32

Did a bugfix get implemented for this problem?

Regards, Nicolai

Nicolai Pedersen

Posted on 11/09/2023 23:22:41

This post has been marked as an answer

Indeed: https://github.com/dynamicweb/Swift/releases/tag/v1.21.0

BR Nicolai

Votes for this answer: 1

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Video thumbnail/preview not populating

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