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Recurring order not sending to ERP

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Imar Spaanjaars Dynamicweb Employee
Imar Spaanjaars
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Posted on 21/10/2022 10:38:01

Hi there,

When a new order based on a recurring order template is created, should it go through the ERP with Live Integration automatically? Currently, that's not what we see when using the AltaPay gateway (but maybe with others as well) and the order sits in the backend without an Integration ID. When we then run the "Export Failed Orders" task, the orders are sent to the ERP and an integration ID is set on the order.

Is that the correct behavior or should they be sent automatically as part of the recurrence?

Thanks!

Imar


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Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 28/10/2022 15:35:06
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Hi Imar,
have you checked the logs, maybe the process fails somewhere before the Live integration is processing the order.
Can you check the logs for the checkout handler and EcomOrderDebuggingInfo table for the failing order?
If they are OK then could you look into the LiveIntegration log file to check if there are no other errors?
What is your Live integration version?
BR, Dmitrij

 

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