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Issue with Stripe checkout handler

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Vincent Gercke
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Posted on 11/10/2022 23:48:19

Hi,
We have a customer who is experiencing issues when using the Stripe checkout handler. The issue happens when the payment card used requires authentication with 3D Secure. When debugging the code the scenario results in a exception because the data value on the charges property is null:

It seems like Stripe has made some changes to how they handle 3D Secure recently. Could this be related to this error? Payments cards not requiring 3D Secure works fine with the Stripe checkout handler.

https://stripe.com/docs/payments/3d-secure


Replies

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 17/10/2022 05:17:30
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Hi,

I've created new task 10059 to research and fix the issue. Thanks for finding.

BR, Oleg QA

 
Vincent Gercke
Posted on 27/10/2022 09:07:08
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Thanks! Any news?

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 28/10/2022 00:59:31
Reply

Not yet fixed, planned during nearest future(two weeks).

BR, Oleg QA

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 02/11/2022 00:45:23
Reply

Hi,

The issue has been researched on last DW9.14.2 admin (Dynamicweb.Ecommerce.CheckoutHandlers.StripeCheckout.dll 3.0.0) using Stripe test account and specific cards to check 3D security. We are using "payment intents api" mentioned in description and at test solution with test data 3ds2 works perfectly with the mentioned in description part of code causing exception. We see correct logs in Stripe admin regarding each checkout uses 3D card. Task 10059 has been rejected. So, the issue seems to be one specific for you only. Please, refer to DW support for further check if the issue is reproduced on last DW admin version as well. Thanks.

BR, Oleg QA  

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