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Order checkout: languageId cannot be null

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Eva Sommer
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Posted on 16/09/2022 15:16:44

Hi,

We have some orders that are not sent to our ERP system. Most goes through just fine, but some fail and are never exported. If we manually export them, they go through.

Took a look at some orderlogs of failed ones and fell upon the error below, and was wondering if someone has seen this before: 

Order Unexpected exception CheckOutDone() with the message: languageId cannot be null (IsCart:False, Complete:True), (IP:217.63.96.12, Url:/Default.aspx?ID=6841), Thread:110, HashCode:57306211)

 We are not sure if this causes the order to never reach the ERP, but it's a good assumption since it only figures in orders that were never exported. 

Thanks

- Eva Sommer


Replies

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 16/09/2022 16:48:10
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Hi Eva,
It looks like it fails during checkout and then the Live integration is not called. What Checkout handler do you use?
Does it also happens with all/other checkout handlers or just with a one?
BR, Dmitrij

 
Mario Santos Dynamicweb Employee
Mario Santos
Posted on 18/09/2022 21:45:40
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Hi Eva,

I never saw the languageid column be null on carts. How are those generated, it's using cartcmd=add on frontend?

BR, Mario

 

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