Hi,
A shop owner, has the problem that some orders have a mismatch in orderId between QuickPay and Dw. That means they can see the orderId in QuickPay but it is not to be found in DW. We investigated the log directly in the database for a specific Quicpay orderId and found that the order had recieved a different id in DW, meaning it is there, but there is a mismatch. We know, that order change the OrderId when upgrading from cart to order, i.e. when moving to the payment step, and when downgrading from order to cart, e.g. when payment is cancelled and the customer returns to Dynamicweb and so on. But how do we ensure that the scenario above cannot happen?
Besides, the shop owner wants all orders to be in DW. Successfull, cancelled, failed and so on. Is this standard behavior or do we need to check of a box somewhere?
Thank you
- Eva