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Products are not adding to cart for one user.

Adrian Lesik
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Hello,

We have a weird situation that we have some form with order custom fields and adding to cart button, everything was working fine. For all env it's working fine except for one user on production.
When we click add to cart it is reloading page but nothing has been added to basket, the same user is able to add other products which are not using our form but other users can use our form without problems.
POST looks the same like for working users. There is no errors in console.
Do you have any idea how I can check what could be wrong? some logs maybe? Config for all users is the same, I was checking eventviwer but nothing there and logs which I found looks clean.


Replies

 
Nicolai Pedersen
Reply

Could be cookie settings or some kind of blocking addin in the browser. What happens if the same user uses private mode or another browser?

 
Adrian Lesik
Reply

Unfortunately, same situation for few browsers and private mode on/off.

 
Nicolai Pedersen
Reply

And if the user is logging into the shop on another machine?

Is it user or computer specific?

 
Adrian Lesik
Reply

It looks that this is only user specific, as client trying that on his computer, I was trying this on my and it was the same.

 

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