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Notifications for order processing errors

E-mail notifications

Adrian Ursu

Posted on 10/06/2022 14:51:53

hi guys,

I have a solution where the whole ordering process is pretty sensitive.

I want to be able to stay one step ahead of our customers and be notified when something goes wrong in the ordering process.

Right now, I have in mind 2 possible scenarios:

1. Order was not sent to ERP
2. Order has not been completed

Is there any notification I can connect to for fulfilling the above need?

Thank you,

Adrian

Replies

Morten Snedker

Posted on 15/06/2022 09:52:33

Hi Adrian,

I can't think of a good notification that will do that for you. CheckoutDone could be used, but only if the checkout is actually completed. If it is not, you will (obviously) not be notified.

So my best bet is a scheduled task that runs frequently (like every 5 minutes) that checks all orders with IntegrationOrderId having a value and OrderComplete = false, and vice versa. And then you will probably need a flag that indicates if the order has been handled by your check.

BR
Snedker

Adrian Ursu

Posted on 15/06/2022 15:24:57

Hi Morten,

I understand. A scheduled task could work for this purpose as it can handle multiple scenarios.

Thank you for the suggestion.

Adrian

Shiwanka Chathuranga

Posted on 28/06/2022 18:08:07

I think best suitable is Ecommerce.Cart.CheckoutDoneOrderIsNotCompleteArgs

https://doc.dynamicweb.com/api/html/1a35b951-b414-5045-2b2c-2e8e92792387.htm

Adrian Ursu

Posted on 29/06/2022 09:15:05

Thank you guys.

It looks like we have a few potential directions.

Thank you,
Adrian

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