Constant loss of carts

Adrian Ursu

Posted on 27/01/2022 12:16:09

Hi guys,

I have a recurring situation where carts are lost.

The scenario I have identified is the user opens a cart working from office, adds a few products to cart without finalizing the order.

The next day the user adds another batch of products to the cart and the next morning the cart is gone.

I have no way to track what is happening with the cart and how it can get lost.

We are using DW 9.9.8 in this situation and we cannot upgrade because we cannot convert some custom controls : https://doc.dynamicweb.com/forum?PID=1605&ThreadID=80040

Any suggestion for tracking down the problem is appreciated.

Thank you,
Adrian

Replies

Morten Bengtson

Posted on 16/02/2022 15:57:09

Hi Adrian,

It might be a cookie issue, but I'm not sure.

As mentioned in the other thread we have now solved the issue which prevented you from upgrading.
I would suggest that you try with an upgrade first and then let us know if you still experience the problem after that.

Best regards,
Morten

Adrian Ursu

Posted on 16/02/2022 16:48:33

Hi Morten,

Thank you for the confirmation.
We are indeed planning an upgrade next week.

Will come back if we still encounter this issue.

Thank you,
Adrian

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Constant loss of carts

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