New order object created when Klarna payment is canceled

Martin Moen

Posted on 21/01/2022 22:07:53

We are using the Klarna Checkout v3, which is working as expected except in one scenario.

Whenever a user cancel an ongoing Klarna payment session, the user is sent back to the basket, and verything looks good.
But at the same time a new order object is created, and the old one is still open.

Not sure if it is a big problem, but I can see that the shop is quickly filling up with abandoned order objects.

In this case (screenshot) I canceled the Klarna payment three times, and three order objects was created.

Replies

Oleg Rodionov

Posted on 24/01/2022 02:06:23

Hi,

Nowadays it is general behavior on cancelling in payment providers support the method (via cancel template) from checkout, not for Klarna only. So, it's feature but not a bug, the orders are not completed in system in fact. The behavour may be changed in further DW versions to prevent gathering of the objects.

BR, Oleg QA

Martin Moen

Posted on 24/01/2022 08:41:07

Understood. But the Klarna payment provider is a standard Dynamicweb feature, so I guess Dynamciweb should look into if this is a desired effect or not.

Our customers are constantly wondering why there are so many duplicate not completed order objects in the administration. And I really dont know how this can be a feature, what good does it do to have all these order objects lying around?

Nicolai Pedersen

Posted on 24/01/2022 11:18:33

Hi Martin

It is a desired effect to keep history. Most payment providers do not allow the same order number to be submitted more than once, so we make a copy of the order, change it to a new cart, and then it gets a new order number before sending it to payment gateway again. Also to keep history.

BR Nicolai

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New order object created when Klarna payment is canceled

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