Culture error after upgrading to 9.12.7

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Adrian Ursu

Posted on 19/01/2022 11:46:14

Hi guys,

I have a solution integrated with NAV (we are using Live integration 1.x).

The solution was working pretty good on DW 9.9.8 but after upgrading to 9.12.7 we are noticing an error for some users:

Culture ID 4096 (0x1000) is a neutral culture; a region cannot be created from it.
Parameter name: culture

Some users can log in without issues but some other users are getting this error.
Any idea why?

Thank you,

Adrian

Replies

Oleg Rodionov

Posted on 20/01/2022 00:55:22

Hi Adrian,

I've faced with the exception on regular Rapido solution based on DW9.12.7 as well. It seems to have been fixed by running update scripts at 'System Information' starting from a low amount and then recycle IIS pool e.g. via 'Settings-WEB&HTTP-HostHeaders-Recycle application pool'. Solution cookies have been deleted in browser as well. Please, try and reply.

BR, Oleg QA

Oleg Rodionov

Posted on 20/01/2022 01:31:17

Hi Adrian again,

Actually, the issue seems to be known one and already reported in DW. It will be fixed by task 6199 in upcoming DW release. But try to perform the recomendations above including browser cache deleting first of all.

BR, Oleg QA

Adrian Ursu

Posted on 20/01/2022 14:40:26

Hi Oleg,

Thank you for the suggestion but it did not work.

I have done that anyway after the upgrade (I always do it just to be sure) but I have tried again now and nothing changed.

If you have a patch that I can use before the release, please let me know.

Thank you,

Adrian

Oleg Rodionov

Posted on 21/01/2022 06:34:24

Hi Adrian

OK, I'll drop a comment here if it's possible before the release.

BR, Oleg QA

Oleg Rodionov

Posted on 21/01/2022 10:48:49

Hi,

6199 has already been fixed. Please, try to use last Dynamicweb package version can be downloaded from nuget.

BR, Oleg QA

Adrian Ursu

Posted on 25/01/2022 10:23:48

Hi Oleg,

Which DLL is the one in question? Is it mandatory to update the entire Application?

Thank you,
Adrian

Oleg Rodionov

Posted on 26/01/2022 00:22:06

it's 'dynamicweb.dll' v9.12.20. I hope you are able to extract the file from the package mentioned above. BTW, DW 9.13.0 just released contains the fix as well.

BR, Oleg QA

Adrian Ursu

Posted on 26/01/2022 08:47:14

Hi Oleg,

Thank you. I will try it out.

Adrian

Adrian Ursu

Posted on 27/01/2022 19:06:07

I can confirm that the patch worked.

Thank you very much,

Adrian

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