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Cart flow email not triggered

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Mario Santos Dynamicweb Employee
Mario Santos
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Posted on 17/01/2022 13:50:14

Hello,

We have a solution that has cart flow emails configured. Carts are exported and imported back using scheduled tasks with Order provider as destination provider. It's the same concept as we are doing with regular orders but for carts the state change email is not triggered. Any thoughts on what we could be missing and/or if this should work as is? Happy to share solution url if needed.

DW version: 9.10.12
 

BR, Mario 


Replies

 
Nicolai Pedersen
Posted on 17/01/2022 15:41:01
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Hi Mario

I am not aware of order import sending out emails... Cannot see that in order provider. Could it be that you have a custom version of the order provider from the team in US?

Anyways - there is no code in the order provider that sends emails, so I do not think it is supported for carts either.

BR Nicolai

 
Mario Santos Dynamicweb Employee
Mario Santos
Posted on 17/01/2022 18:36:58
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Hi Nicolai,

You are totally right, there was a misunderstanding on our side. It's a custom development indeed.

Thanks, Mario

 

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