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No history of order in Customer Experience Center

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Justin Sjouw Dynamicweb Employee
Justin Sjouw
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Posted on 17/01/2022 11:21:58

Hello,

I have a DW solution running Swift with a connection to BC set up.

I can place an order as a customer and see that order in the list of " My Orders" in the Customer Center.

However, I do not see any of the historic orders (invoices). 

I can verify the invoices are available for the customer by running this command in the ConnectorTestTool: <GetList type="Invoice" customerID="K09530"></GetList>

Should these not show up in the list of Orders?

Thanks,

Justin

 


Replies

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 17/01/2022 12:49:07
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Hi Justin,
what are your Integration Customer Center settings?
They should look like that:

For invoices they should look like that:

BR, Dmitrij

 
Justin Sjouw Dynamicweb Employee
Justin Sjouw
Posted on 17/01/2022 14:06:18
Reply

Hey Dmitrij,

Im actually running Swift. So I think that looks a bit different?

There seems to be no seperate Invoice option here?

 
Nicolai Pedersen
Posted on 17/01/2022 14:58:13
Reply

Hi Justin

There are 2 customer centers - the integreated one, taking all data from BC and the not integrated one only giving you data from Dynamicweb.

Your dump above is the not integrated version... See it here: https://doc.dynamicweb.com/swift/setup-project/other/integration-customer-center

 
Justin Sjouw Dynamicweb Employee
Justin Sjouw
Posted on 20/01/2022 14:20:41
Reply

Thanks, that helps :-)

But in my installation there is no app called Integrarion Customer Center. I have just upgraded to 9.12.7 and Swift 1.5. Should it be in there by default?

 
Michael Knudsen
Posted on 20/01/2022 15:18:18
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This post has been marked as an answer

Hello Justin,

- check if you have the module enabled:  SETTINGS > Developer > Modules

 

Br. Michael Knudsen

Votes for this answer: 1
 
Justin Sjouw Dynamicweb Employee
Justin Sjouw
Posted on 20/01/2022 15:28:45
Reply

Thanks Michael, it was indeed not enabled yet.

 
Cristina Santos
Posted on 15/03/2022 17:26:06
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I'm in the same situation (DW solution running Swift with a connection to BC set up).

I have already enabled the module (SETTINGS > Developer > Modules > Integration Customer Center).

But it seems that something else still needs to be configured because it still doesn't appear as an option when I add a new paragraph...

Any help?

Thank you!

 
Nicolai Pedersen
Posted on 15/03/2022 19:46:06
Reply

Could be a license issue. 

Can you check if you have this one:

 
Cristina Santos
Posted on 15/03/2022 20:02:32
Reply

Hello Nicolai!

Thank you for answering!

I think is not a license issue...

 

 

This is what i see when i try to attach a new paragraph:

 

 

 

 
Nicolai Pedersen
Posted on 16/03/2022 08:11:56
Reply

Looks good.

Please contact our service desk - they will sort it out for you.

Sorry about the inconvenience!

BR Nicolai

 
Cristina Santos
Posted on 16/03/2022 09:21:05
Reply

Thank you,

I have just contact service desk

Best regards

 

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