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LiveIntegration - License is not valid ?

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Michael Knudsen
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Posted on 14/12/2021 11:26:55

Hello forum,

- the ERPLiveIntegrationAddIn.log reports sometimes "Request send failed. License is not valid." which leads to certain orders aren't send to Business Central while other orders are sent successfully.

12/13/2021 12:16:29 PM: DebugInfo: Updating order with ID: ORDER-21. Complete: True. Order submitted from the backend: False
12/13/2021 12:16:29 PM: DebugInfo: Request send failed. License is not valid.

 

Is it the Dynamicweb license which isn't valid or has it someting to do with Business Central?

 

Br. Michael Knudsen


Replies

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 14/12/2021 11:33:42
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Hi Michael,
What is your Dynamicweb version? Do you only have just one Dynamicweb.Ecommerce.LiveIntegration.dll in the bin folder?
Do you also have Dynamicweb.Ecommerce.DynamicwebLiveIntegration.dll? If yes, then what is its version?
BR, Dmitrij

 
Michael Knudsen
Posted on 14/12/2021 12:03:05
Reply

Hello Dmitriy,

- and thanks for your quick response!

We are running Dynamicweb v9.8.10 and we only have the Dynamicweb.Ecommerce.LiveIntegration.dll in the bin folder.

Below is from Settings > Integration > Integration Framework Live:

Br. Michael Knudsen

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 14/12/2021 13:42:42
Reply

Hi Michael,

you need to have the feature "eCom_DataIntegrationERPLiveIntegrationV2" in the Settings->System->Lice information page.
Can you check if you have it?

BR, Dmitrij

 
Michael Knudsen
Posted on 14/12/2021 13:51:39
Reply

Hello Dmitriy,

- we don't have the "eCom_DataIntegrationERPLiveIntegrationV2" but we have "eCom_DataIntegrationERPLiveIntegration" (without V2). Is it a simpel update of the Dynamicweb license that is required?

eCom_DataIntegrationERPBatch
eCom_DataIntegrationERPLiveIntegration
eCom_IntegrationCustomerCenter

 

Br. Michael Knudsen

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 14/12/2021 14:04:37
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This post has been marked as an answer

Hi,
Yes, it requires the eCom_DataIntegrationERPLiveIntegrationV2. Try the license update
BR, Dmitrij

Votes for this answer: 1
 
Michael Knudsen
Posted on 14/12/2021 14:37:22
Reply

Thanks Dmitriy, we have contacted Dynamicweb support, since the license update button didn't change anything and hope they somehow can update the license.

 

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