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Error on Cart - can someone help to identify issue

Shiwanka Chathuranga Dynamicweb Employee
Shiwanka Chathuranga
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Dw version 9.12.2

Error on event viewer:- 

Not a valid Sender Email Address: '' (IsCart:False, Complete:True), (IP:192.109.205.123, Url:/Default.aspx?ID=33), Thread:24, HashCode:44633460)

File Log :-

2021-11-24 21:06:22.365: Request headers: [   "Cache-Control",   "Connection",   "Content-Length",   "Content-Type",   "Accept",   "Accept-Encoding",   "Accept-Language",   "Cookie",   "Host",   "Referer",   "User-Agent",   "sec-ch-ua",   "sec-ch-ua-mobile",   "sec-ch-ua-platform",   "Upgrade-Insecure-Requests",   "Origin",   "Sec-Fetch-Site",   "Sec-Fetch-Mode",   "Sec-Fetch-Dest" ]
2021-11-24 21:06:22.365: Request item keys: [   "Product.UnitStock.221880...PC",   "Dynamicweb.Environment.Web",   "PagePermissionWithInheritanceFrontend67",   {},   "DynamicwebLiveIntegrationIsIntegrationActive",   "EcomXmlNavigationItemsForPageId_8",   "Navigation.0.1.10.0.1",   "PagePermissionWithInheritanceFrontend33",   "PagePermissionWithInheritanceFrontend26",   "Dynamicweb.OMC.VisitorEngagementSettings.Config",   "DWPAGEVIEW",   "DynamicwebLiveIntegrationEnabledAndActive",   "InsideMailLoop",   "PagePermissionWithInheritanceFrontend8",   "PermissionContextStack",   "DynamicwebLiveIntegrationCurrentShopId",   "alternateUrlKey",   "Price.1009590..LANG1.PC.SGD.SG.SHOP1.0.1347",   "XmlNavigation.GlobalNode33",   "eCommerce.Price.CachedPrices",   "Order.Field.Collection.SELECT *  FROM EcomOrderField ORDER BY OrderFieldSort",   "Price.1005577..LANG1.PC.SGD.SG.SHOP1.0.1347",   "Dynamicweb.OMC.VisitContext",   "owin.Environment",   "EcomCartDiscountsAndTaxesAreHandled",   "PagePermissionWithInheritanceFrontend1327",   "Dynamicweb.eCommerce.Order.Validation.ValidationField.CustomOrderFields",   "EcomCart:CustomCartContext",   "Dynamicweb.Analytics.VisitorCookie",   "Dynamicweb.eCommerce.Order.Validation.ValidationField.OrderLineFields",   "PagePermissionWithInheritanceFrontend1082",   "PagePermissionWithInheritanceFrontend1415",   "Dynamicweb.Tracking.Tracker",   "MS_HttpRequestMessage",   "AspSession",   "PagePermissionWithInheritanceFrontend1236",   "ExecutionTableMapper",   "PagePermissionWithInheritanceFrontend1",   "AspSessionIDManagerInitializeRequestCalled",   "Product.UnitStock.223957...PC" ]
2021-11-24 21:06:22.380: Request form: [   "EcomCartPaymethodID",   "EcomOrderSavedCardName",   "EcomCartSavedCardID",   "EcomOrderCustomerFirstName",   "EcomOrderCustomerSurname",   "EcomOrderCustomerAddress",   "EcomOrderCustomerAddress2",   "EcomOrderCustomerCity",   "EcomOrderCustomerZip",   "EcomOrderCustomerPhone",   "EcomOrderCustomerEmail",   "EcomOrderCustomerCountryNames",   "EcomOrderCustomerCountry",   "CartV2.GotoStep3" ]


Replies

 
Morten Bengtson Dynamicweb Employee
Morten Bengtson
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This post has been marked as an answer

Hi Shiwanka,

Check the notification email settings in the shopping cart app on page 33 and ensure that each notification has a valid sender email address.

Votes for this answer: 1

 

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