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Live Integration - Shipping in sub-total

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Chris Søgaard
Chris Søgaard
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Posted on 16/08/2021 09:41:40

Hi DW

We have an issue on how shipping/sub total is shown on checkout page, when using the Live Integration framework.

Problem is how sub-total is calculated because there's a difference between signed in customers (using Live Integration) and guests (not using Live Integration). When not signed in, and the Live Integration is not triggered the calculation of sub-total is the total price of all products in cart, which is the expected result, see this image:

But when logging in as a customer triggering the Live Integration, the shipping is now included in the sub-total price, like shown below.

Any idea why this is happening? Customer is running on Code Unit v. 1.2.0.16 on BC18. Here's a screenshot on the Live Integration setup:

BR Chris


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Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 16/08/2021 15:10:20
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This post has been marked as an answer

Hi Chris,
I can not get it reproduced locally using a standard Dynamicweb Live integration. Are you sure that this is the Live integration which causes the issues? Are you using
a standard one or a custom and what is its version? Have you tried to disable the Live integration add-in or remove it from the bin(if it is a custom one dll)
and check if it is a cause?
BR, Dmitrij

Votes for this answer: 1
 
Chris Søgaard
Chris Søgaard
Posted on 17/08/2021 13:09:42
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Hi Dmitri

Seems like this is not exclusively caused by the live integration, as the issue can be reproduced with other types of customers.

I will investigate further. Thank you for your response.

BR Chris

 

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