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Pre-header overruled bij Message Tracker URL in Outlook

Michelle Pesch
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We did a marketing mailing with pre-header filled within the Marketing module. But instead of the pre-header, the Message Tracker URL from Dynamicweb is shown as pre-header and that has serious consequences for the opening rate. This happens when received within Outlook, on mobile screen the pre-header is shown correctly. Is this a DW bug? Can someone please give a suggestion were to look?


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Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
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Hi,

I've checked the issue with browser/desktop version of Outlook 365 inbox on environment based on last DW9.10.13 and saw the pre-header defined in marketing test mail is shown OK. Please, find attachment.

BR, Oleg QA 

2021-08-09_11-17-14.png 2021-08-09_11-24-08.png 2021-08-09_11-30-34.png

 

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