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Local IP is captured in Lead functionality, Marketing Module

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Elena Anisimova
Elena Anisimova
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Posted on 20/07/2021 05:50:14

Hi All,

We are facing an issue with Lead Report in the Marketing module. We have webapplication firewall that is capturing customer IP (attached ISS log).
However, Dynamicweb is still registering local IP instead of the customer's IP.

Thanks a lot in advance for your help!

Regards,
Elena


Replies

 
Scott Forsyth Dynamicweb Employee
Scott Forsyth
Posted on 21/07/2021 15:52:52
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Hi Elena,

Dynamicweb will only be able to capture the IP address that it sees. The web application firewall has placed itself in-between the user and website, so Dynamicweb isn't able to tell what the original IP was.

Your web application firewall may have a solution that takes care of that.

Otherwise, another solution that may work is to use the IIS ARR Helper (https://blogs.iis.net/anilr/client-ip-not-logged-on-content-server-when-using-arr). That will take that value from x-forwarded-for that your web application firewall should provide, and it will put it back into the normal places in IIS. This will likely then be picked up correctly in Dynamicweb.

Scott

 
Elena Anisimova
Elena Anisimova
Posted on 23/07/2021 06:02:51
Reply

Thank you Scott! We will try this first.

 

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