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Rewarded Loyalty points

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Aye Nyein Myat Dynamicweb Employee
Aye Nyein Myat
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Posted on 23/06/2021 12:35:34

Dear All, 

On my website, I configured the percentage type reward rule with 100% for Singapore Currency as I would like to give 1 points for 1 SGD  if  the user's order meets the configured rule. But after the rule is created (eg. the triggers are specific shop, language and product, product quantity), the user only get 1 point for 1 product quantity instead of 100% upon the total order value. Could you please advise is there anything I missed to configure or how can I achieve to get 100% points for these conditions?

And I also noticed that the user get 1 point for 1 product quantity in the cart even the order of the user did not meet the configured rule.
Could you please advise why it happens, too?

Than you!

Best Regards, 
Nyein






Replies

 
Nicolai Pedersen
Posted on 23/06/2021 15:07:23
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It might just be a template error.

 

 
Aye Nyein Myat Dynamicweb Employee
Aye Nyein Myat
Posted on 24/06/2021 11:48:49
Reply
Hi Nicolai, 
 
Those highlighted orders are old orders while the loyalty point rule are configured without any sepcific triggers to give 100% point correctly. 

Please refer to the below screenshots that I just simulated today. 
I have only one active reward rule which to give 100% point if the customer buys the specific item: HK1002. 
And I bought the item which is not HK1002 but the system gives me 1 point. When I checked the point histroy on User, it showed the reward rulewhich is not active one and there is no active rule named like that. 

Could you please check and advise where did it come from? 

Thank you!
 
Best Regards, 
Nyein
 










 
 
 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 25/06/2021 03:57:42
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This post has been marked as an answer

Hi,

I've researched the issue on your solution and saw the reason of it  - abnormal records related to loyalty points in database (perhaps due to too old version of admin used-9.9.6 etc.). The records have been removed and I had correct resuts with/without reward points for DemoUser. Please, check and upgrade admin if possible. 

BR, Oleg QA    

Votes for this answer: 1
 
Aye Nyein Myat Dynamicweb Employee
Aye Nyein Myat
Posted on 01/07/2021 11:02:39
Reply

Hi All, 

Noted. Thank you very much for your help. 

Best Regards, 
Nyein

 

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