Error user e-mail and sendgrid

Danique Pos

Posted on 07/05/2021 13:05:37

When collecting mailing statistics for a customer of ours I found out our send provider sendgrid has a high number of errors / not delivered emails on a specific email. When checking in DynamicWeb the mail says it is fully sent to all recipients.

When checking the accounts that have a not delivered notification in sendgrid, they have an exclamation mark in their account. Do you know what causes this and how to solve it? The mail address is not incorrect. Sendgrid says around 1000/half of the email recipients is not delivered so I am guessing those users also have the exclamation mark in their account.

I am now unsure if the mails are actually delivered. Can I find this out and how?

Thanks in advance.

Kind regards,

Danique Pos.

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Nicolai Pedersen

Posted on 07/05/2021 15:19:41

Hi Danique

If you have the exclamation mark, it indicates that the email is incorrectly formatted. We cannot see what you have in the field, so cannot see if there is an error... Maybe an extra space or utf characters er something like that?

BR Nicolai

Inex Tenzo

Posted on 07/05/2021 15:30:04

Hi Nicolai,

Thanks for your response.

No there are no strange characters or spaces in the e-mailaddresses. The addresses were also used in e-mailing many times before without error...

I just got this error out of the blue.

Danique Pos

Posted on 12/05/2021 11:35:24

Do you have an update please?

Nicolai Pedersen

Posted on 12/05/2021 14:51:03

Sorry no, we need more information about what email address is in this field. And probably a URL for the solution to look into it.

Feel free to post it here or create a case with support.

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Error user e-mail and sendgrid

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