Hide error information on pages with an error

Tomas Gomez

Posted on 07/05/2021 12:16:37

Hi,

We want to avoid frontend users to see the error information whenever they get a page with an error (see attached image). The error info is not useful for them and it produces a negative feeling about the website.

This could be achieved in two ways:

Replacing the error information with a friendly message ("Ops, something went wrong, please reload the page")
Redirecting the user to a page with that friendly message.

What it is the best method? Is there any other alternative? How would you implement it?

Regards,
Tomas

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Nicolai Pedersen

Posted on 07/05/2021 15:16:50

This post has been marked as an answer

There is a number of checkboxes in security settings that will disable exceptions and show "friendly" messages instead:

See the debugging section under Security on this page:

https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/web-and-http#3518

Some of the settings require IISreset

Votes for this answer: 1

Tomas Gomez

Posted on 10/05/2021 11:43:56

Great! Quite sure there was a config to do it but couldn't find it :-)

I trigered a malformed template error and the page displays "An error has occured. See log for information."

Is it possible to translate or customize these messages? They are not in the Setting > Translations sentences.

Regards,
Tomas

Nicolai Pedersen

Posted on 10/05/2021 12:51:39

Hi Tomas

No - these errors cannot be translated. They are system messages and should not be shown to users except for rare occasions....

BR Nicolai

Tomas Gomez

Posted on 10/05/2021 12:54:00

Ok, thanks!

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Hide error information on pages with an error

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