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RMA custom fields and return tpes

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Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
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Posted on 05/04/2021 11:54:57

Hi,

 

We've been limited over the years to use the RMA because of how inflexible it is. The recent Notifications are great, but there are 2 major needs to adjust to our customers business rules:

  • Create/Edit Return types
    • We have 3 fixed types ("Return", "Defective", "Exchange") but some customers want to either
      • Rename them
      • Remove some
      • Add more
  • Create custom fields for the orderlines we're returning
  • Create custom fields for the RMA
  • Create RMA events

 

These additions would allow for a lot more freedom of the feature, which currently is really hard and/or requires a fair bit of customization, making it too costly to justify the ROI.

 

Best Regards,

Nuno Aguiar


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