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Shipping/Payment moves to first step in cart on selection

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Andrew Rushworth
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Posted on 12/10/2020 10:29:56

When a customer changes/selects a shipping/payment option, the cart redirects to the first step.

Is there a reason for this? It affects retention rate if the user get all the way to payment and then has to navigate through the cart steps again to get back to where they were.


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Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 13/10/2020 02:57:07
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Hi,

I've tested my environment based on DW9.9.2 , uses 'Rapido' - 3.4.1  or  'Dynamicweb' template set and was not able to catch the issue - proof. Try to delete browser cache/cookies before ordering first of all.

BR, Oleg QA 

 
Andrew Rushworth
Posted on 13/10/2020 07:02:42
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Thanks. I'll try the latest version and see if the problem persists.

 
Andrew Rushworth
Posted on 15/10/2020 10:29:26
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I've tested the latest version and the issue persists.
Just to note, this is on Multi-Step checkout, not single page checkout.  Single page is not a problem as it will just refresh that page, but if you do multi-step, then payment is the last step and if you change the payment option, then you go back to start.

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 16/10/2020 06:12:26
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I was able to reproduce the issue with multi-step cart on Rapido solution, it's now bugged by TFS 86464 created. You can use workaround via option set in cart paragraph settings (find attachment). Thanks.

BR, Oleg QA

2020-10-16_14-07-17.png
 
Andrew Rushworth
Posted on 16/10/2020 07:46:58
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Thank you Oleg, The workaround is perfect.

 

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