Abandoned cart emails not being sent to logged in users (DW 9.8.6)

Fabio Monte

Posted on 25/05/2020 16:41:45

Hello

We run into issues with an abandoned cart email where we weren't receiving emails for logged in users although anonymous users did receive them.

With the settings in the image dump, more specifically having the "Require customer was logged in" uncheked, shouldn't contemplate for both types of users, anonymous and logged in?

Having the box checked wouldn't sent an email whatsoever.

Here's a screencast with a repro:

https://www.screencast.com/t/YWJ2HaaUyzS

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Nicolai Pedersen

Posted on 25/05/2020 18:01:38

Can it be that the user does not have "allow email" set?

Fabio Monte

Posted on 25/05/2020 20:34:15

Nicolai, the users we tested all have email permission set.

Oleg Rodionov

Posted on 26/05/2020 03:31:52

Hi all,

The issue is reproduced on DW9.8.6 admin in fact. Per the options in image above, user should be mailed regardless his is logged or isn't (DW97 behaviour) as well as with options 1 or 3 checked for logged in user). It's now bugged by TFS 80241 has been created and will be fixed in upcoming release. Thanks.

BR, Oleg QA

Kristian Kirkholt

Posted on 09/06/2020 14:47:49

Hi Fabio

The problem TFS#80241 "Abandoned cart emails not being sent to logged in users" has now been fixed in Package "Ecommerce" version 1.8.69

You are able to find this update in the backend Package update section.

Also the correction are part of the 9.8.8 release

You are able to find this build in the download section:

http://doc.dynamicweb.com/releases-and-downloads/releases

Please contact Dynamicweb Support if you need any additional help regarding this.

Kind Regards
Dynamicweb Support
Kristian Kirkholt

Fabio Monte

Posted on 09/06/2020 15:03:20

That's good to know and thanks for the update Kristian.

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Abandoned cart emails not being sent to logged in users (DW 9.8.6)

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