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Email failed to send correctly Error Message Explanation

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Keerthy Sethupathy
Reply
Posted on 13/05/2020 06:36:27

Greetings, 

One of our customers keeps recieveing this message(Attached Image) when sending a newsletter. 

It seems always to be the last couple of recepients it fails on. I you click on the "Click here to retry", then it succesfully sends out the newsletter to everyone. 

 

What triggers this messsage? Would be nice, so i know where to look.

 

I cannot seem to see anything in the log(MessagingHandler/Events, QueueWorker/Events, ScheduleHandler) that indicates that it failed. 

 

MessagingHandler

2020-05-11 07:49:01.2203|INFO|EmailMarketing/MessagingHandler/Events|[1112]: Message queued successfully.
2020-05-11 11:21:44.7353|INFO|EmailMarketing/MessagingHandler/Events|[1121]: Verifying recipient uniqueness.
2020-05-11 11:21:44.7453|INFO|EmailMarketing/MessagingHandler/Events|[1121]: Recipient count after verification: '241'
2020-05-11 11:21:44.9653|INFO|EmailMarketing/MessagingHandler/Events|[1121]: Message queued successfully.

 

 

QueueWorker


2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: MessageQueueItem prepared. Recipient count: '241'
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: Delivery provider set: 'Dynamicweb.Mailing.DeliveryProviders.SendGridProvider.SendGridProvider'
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: MessageQueueItem processing started.
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: Starting: WorkerTask 2.
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: OnBeforeMergeAndDelivery.
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: OnAfterMergeAndDelivery.
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: Starting: WorkerTask 1.
2020-05-11 11:21:45.1003|INFO|EmailMarketing/QueueWorker/Events|[1121]: Recipient queueing finished. '241' recipients queued.
2020-05-11 11:21:53.8815|INFO|EmailMarketing/QueueWorker/Events|[1121]: Status: WorkerTask 2: '100' recipients processed.
2020-05-11 11:21:54.0315|INFO|EmailMarketing/QueueWorker/Events|[1121]: Status: WorkerTask 1: '100' recipients processed.
2020-05-11 11:21:55.8053|INFO|EmailMarketing/QueueWorker/Events|[1121]: Completed: WorkerTask 1. '119' recipients processed in total.
2020-05-11 11:21:55.8053|INFO|EmailMarketing/QueueWorker/Events|[1121]: Completed: WorkerTask 2. '122' recipients processed in total.
2020-05-11 11:21:55.8053|INFO|EmailMarketing/QueueWorker/Events|[1121]: All WorkerTasks completed successfully.
2020-05-11 11:21:55.8053|INFO|EmailMarketing/QueueWorker/Events|[1121]: OnComplete.
2020-05-11 11:21:55.8053|INFO|EmailMarketing/QueueWorker/Events|[1121]: Processing residual recipient info.

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Replies

 
Keerthy Sethupathy
Posted on 19/05/2020 20:13:10
Reply

No one have had this issue before?

 
Nicolai Pedersen
Posted on 20/05/2020 10:28:23
Reply

Hi

I have had this through QA and they do no thave anything on record. We have asked the service desk if they know of this issue.

What version is this - and is it possible to get a URL - feel free to create a case and have the service desk investigate.

Thanks, Nicolai

 
Keerthy Sethupathy
Posted on 20/05/2020 10:31:19
Reply

Hi Nicolai, 

I will create a support case. 

 
Soe Moe Tun
Posted on 22/06/2020 06:06:08
Reply

how can i send email with custom email template in my custom api?

 
Nicolai Pedersen
Posted on 22/06/2020 08:48:29
Reply

Sending emails: https://doc.dynamicweb.com/api-docs#article=79812e7d-6b41-b303-85fc-451aab25723c

Using templates: https://doc.dynamicweb.com/api-docs#article=cbe0262d-da66-daa6-6dfb-e1c7959c1d1e

You will then use the result of template.output as the body of the html.

BR Nicolai

 

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