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No paragraphs on scheduled emails

Jesse Bakker
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Hi,

We experiencing some weird behaviour on scheduled emails. The emails are send out with the selected page, but the paragraphs on the page are not rendered. 
This is happening for scheduled emails only, when using 'Send Now' it sends the page correctly with all the paragraphs. 

It is happening the same when emails are send scheduled one-time and when recuring scheduled.

If the mail is triggered from the scheduledtasks panel with the 'Run now' button it is send correctly with all paragraphs.

When triggering the email by opening the activation url from the scheduled task,  it is send correctly with all paragraphs but only when there is a backend session logged in.
When opening the same activationurl from an incognito browser it sends out the page but with no paragraphs..

So it seems there is some session context needed for the paragaphs on email pages to render. But there are no permissions on the page or paragraphs, page is published, no email personalization, no split tests.
All pages show the same behaviour, and it is always the same result.

Any ideas?

 


Replies

 
Nicolai Pedersen
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Hi Jesse

I have send this to our support. They will probably need access to the solution so they can see the setup.

BR Nicolai

 

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