Review before sending user details in DW9

Kurt Moskjær Andersen

Posted on 11/12/2019 09:24:38

Hi,

I have recently upgraded an older DW8 solution to DW 9.6.10. In DW8, when you would send the user details to a user, just before sending it, you could make changes to the e-mail before it was sent.

Does anyone know if this ability has been removed in DW9?

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Best regards
Kurt Moskjaer Andersen

Replies

Oleg Rodionov

Posted on 12/12/2019 00:33:02

Hi Kurt,

I suppose you mention sender email in 'Send user details' form launched from user edit form in backend, right? I've checket my test environment based on DW9.6.10 and saw that it can be changed successfully befor sending. Did you clear cache of you browser after upgrading? Besides, last DW9.7.4 has extra fields in Settings-CP-Users can be filled default data but it can be rewritten in the form anyway.

BR, Oleg QA

Kurt Moskjær Andersen

Posted on 12/12/2019 08:06:17

Hi Oleg,

Yes, sorry, I mean the user edit form in the backend, as you mentioned.

I know that I'm able to change the sender name and email address, but in the old DW 8.9 version, you would be shown a preview in a textarea, where you were able to change the content in the mail itself, after it was merged with the user data.

This preview window seems to be missing in DW9.

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Best regards
Kurt

Morten Bengtson

Posted on 13/12/2019 13:01:21

This post has been marked as an answer

Hi Kurt,

The edit form was removed in DW9, so you will have to use different templates instead.

Sorry about the inconvenience.

/Morten

Votes for this answer: 1

Kurt Moskjær Andersen

Posted on 13/12/2019 13:03:20

Hi Morten,

Okay, so they cannot get this functionality anymore, but need to code it directly into the differnet mail-templates?

Best regards
Kurt

Morten Bengtson

Posted on 13/12/2019 13:20:21

This post has been marked as an answer

That is correct.

The "Send user details" feature was primarily used for sending username and password to a given user. Instead you should consider sending users an email with information about how they can recover/reset their password. See https://doc.dynamicweb.com/documentation-9/users/user-management/extranet#2519

Alternatively you can use Email Marketing to send out emails with any content you like.

Best regards,
Morten

Votes for this answer: 1

Kurt Moskjær Andersen

Posted on 13/12/2019 13:28:27

Okay, thank you Morten :)

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Best regards
Kurt

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Review before sending user details in DW9

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