Developer forum

Hi Mario,

What paraghaps settings of cart module do you use in the test and what is actual country in your billing section hidden? I see shipping country is an other one (Portugal -New Zeland) and it does not follow to one set in site-ecommmerce settings (USA) on creating you cart initially. I've tried to check the issue with cart default settings (attachment) on DW9.7.4. The loop is not rendered until shipping country (follow to site settings in my case propery) do not follow one checked in tax provider settings (USA in your and my case, i.e. with entire tax rendering). If I select other country then no loop rendering and navigation to checkout is done properly. 

BR, Oleg QA  

Hi Oleg,

The billing address is the same as the shipping address. I am using the same settings as you. Are you using Avalara or Flat Rate Tax provider in your tests?

We have upgraded the solution to 9.7.4 and I am experiencing is the same as before:

1. User adds a product to the cart, the Avalara Tax Provider is called:
   1. Don't know if it's due the website default country or because no country is set on the order
2. Avalara is filling the TaxProviderErrors with an error since no address is entered on the order
3. User chooses a different country that doesn't have taxes and the TaxProviderErrors is never cleaned up, which prevents orders from being placed:
   1. https://www.screencast.com/t/vPHKAAjE (from TaxService.vb)

BR, Mario

Hi Mario,

I was able to reproduce the issue. It's bugged by TFS 73271 created. The bug seems to be reproduced with country never translated to language other than default one. Good catch, thanks!

BR, Oleg QA

Thanks, Oleg.

BR, Mario

Hi Mario

The problem regarding #73271 "Tax Provider Error" has now been resolved in Dynamicweb version 9.7.6

To upgrade please choose this version from download:

http://doc.dynamicweb.com/releases-and-downloads/releases

Let me know if you need any more help regarding this

Kind Regards
Dynamicweb Support
Kristian Kirkholt