Viewing order removes products from the cart

Fabio Monte

Posted on 02/08/2019 11:48:34

Hello all

We have a page where we set up a Customer Center module and a Cart module because we were having issues with the Order details some weeks ago.

Before on this same page, we only had a CC module and had the OrderDetail.cshtml template to display orders but when we tried to view it, the page was blank.

So a cart module was set up and the CC disabled. The reorder wouldn't work of course and so i enabled the CC module again. Now, if we reorder, products are added to the cart but then when we go to an order detail page, the products are removed from the cart.

I can't figure out what's triggering the removal of products.

- First issue is, why doesn't the OrderDetail.cshtml display the order if it's choosen in the Order Details field in the CC?

- Second, due to the solution we implemented on having the Cart module instead, why does it remove the products?

Appreciate your help

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Nicolai Pedersen

Posted on 02/08/2019 12:06:19

Hi Fabio

Well, it sounds like something is wrong in either template or your configuration. It is hard to tell without any screendumps of you setup, the templates etc. "It does not work" is hard to debug :-).

So please provide screendumps, videos or similar. Also you are welcome to create a case and the support can log into the solution and take a look at your configuration.

BR Nicolai

Fabio Monte

Posted on 02/08/2019 13:00:05

Hi Nicolai.

Thanks for the answer.

Here is a screencast of: https://www.screencast.com/t/GXb2FT88

I also attached a screendump from the CC module. The OrderDetail.cshtml template should display the detail without interfering with the cart i believe. Probably a template problem like you suggest but what trigger emptying the cart :s

Morten Snedker

Posted on 07/08/2019 10:11:23

Hi Fabio,

This very much looks like bug #67481 "Customer center: retrieve orders based on impersonation doesn't work".

This has been scheduled to be fixed with the upcoming Dynamicweb 9.7.

Best regards,
Snedker

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Viewing order removes products from the cart

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