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Licensing problem

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Terri Donahue
Terri Donahue
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Posted on 17/07/2019 23:18:51

I have 2 solutions on the same server. One of them is getting this error on the Admin panel:

The administration of this solution is locked by system administrator. Contact helpdesk. You license has expired! This can happen if you solution server cannot reach the Dynamicweb license server http://licens.dynamicweb-cms.com. To renew your license contact Servicedesk@dynamicweb.com or call +45 70 25 20 92

The license shows correctly in the backend and the file is also there on the filesystem with a current date.

On the server, I can access the licensing URL. What else can I check to resolve this?

Thanks.


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Morten Bengtson Dynamicweb Employee
Morten Bengtson
Posted on 18/07/2019 11:09:50
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This post has been marked as an answer

Hi Terri,

If you have angel login then you can try this...
Go to Settings > System > License information
Click on "Refresh license"

Otherwise you probably need to contact helpdesk.

 

Votes for this answer: 1
 
Terri Donahue
Terri Donahue
Posted on 18/07/2019 15:21:10
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Thanks Morten. I've tried all of that. Let me run another test and if needed I'll contact the helpdesk.

 

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