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Issue with QuickPayPaymentWindow not completing order

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Rasmus Jægergaard Nielsen
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Posted on 29/05/2018 09:46:16

Hi,

I have an issue on a shop where some order are not set to completed in DW, but payment is good.

If I look in the order log on a good order compared to those not completed the difference is:

OK:
Dynamicweb.Ecommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.Ecommerce.CheckoutHandlers.QuickPayPaymentWindow.QuickPayPaymentWindow (OrderID:3152 (IsCart:False) Total:588,125, orderline total:SEK 588,13; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)

Order not set to complete:
Dynamicweb.Ecommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.Ecommerce.CheckoutHandlers.QuickPayPaymentWindow.QuickPayPaymentWindow (OrderID:2767 (IsCart:True) Total:588,125, orderline total:SEK 588,13; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)

The only difference is that IsCart is false on good orders and true on those not completed.

Question is what is IsCart: True and why is it set to true on some orders ?

/Rasmus


Replies

 
Nicolai Pedersen
Posted on 30/05/2018 23:20:25
Reply

Hi Rasmus

Hard to tell without a link to the solution so we can see the setup. We also need to know the version and if you have any custom stuff. I think it might be a good idea to contact support and have them look into it

BR Nicolai

 

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