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Multiple order emails and orders in integration

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Martin Bakken Rickmann
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Posted on 05/12/2017 11:20:34

Hi,

I have an issue with some orders sending order email and doing order integration multiple times.

DW is v8.9.2.15. Order integreation is standard eConomic. Payment gateway is DIBS Flexwin.

Highlights from orderlog:

First order is completed succesfully - checkout done is logged twice and then i also see a dibs cancel entry.

lø, 02 dec 2017 19:01:27 Order Passing order to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:01:27 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Checkout started (OrderID:ORDER2138 (IsCart:True) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:01:27 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Render template (OrderID:ORDER2138 (IsCart:True) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Dynamicweb.eCommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (OrderID:ORDER2138 (IsCart:True) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Callback started (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Payment succeeded with transaction number xxxxxxxxx (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)
lø, 02 dec 2017 19:02:37 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Order is kept in context - upgrading to order (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs Order was upgraded successfully (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Order Called CheckoutDone (pageID:0) (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:37 Order Order is complete (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:39 Order Adding user to newsletter (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:43 Order Inside mail loop (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:02:43 Order Customer mail (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:27 Order Inside mail loop (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:27 Order Customer mail (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:50 Dynamicweb.eCommerce.Cart.CheckoutHandler Redirecting to checkout handler: Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:50 Dynamicweb.eCommerce.Cart.CheckoutHandlers.Dibs State cancel (OrderID:ORDER2138 (IsCart:False) Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:50 Order Called CheckoutDone (pageID:0) (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:50 Order Order is complete (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)
lø, 02 dec 2017 19:03:52 Order Adding user to newsletter (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:55 Order Inside mail loop (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:55 Order Customer mail (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:57 Order Inside mail loop (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)  
lø, 02 dec 2017 19:03:57 Order Customer mail (ORDER2138 Total:949, orderline total:949,00 DKK; Orderlines:1 - Products:1, Discounts:0, Taxes:0, BOM:0.)

Is there any way to prevent the order is complete event to be fired twice? 

Please let me know if you want other examples or more details. 

Best regards,

Martin

 

 


Replies

 
Martin Bakken Rickmann
Posted on 05/12/2017 11:26:42
Reply

This issue could be related to the issue in this thread:

http://doc.dynamicweb.com/forum/ecommerce-standard-features/issue-with-both-positive-callback-and-cancel-from-dibs-flexwin?PID=1605

 

 
Martin Bakken Rickmann
Posted on 22/12/2017 11:54:47
Reply

Hi,

 

Bump and Merry Xmas :-)

 
Nicolai Pedersen
Posted on 22/12/2017 12:16:08
Reply

Hi Martin

I have no good ideas from what you have posted. We need access to the solution in order to take a look into the matter. I'll ask the service desk to contact you or you are welcome to send them an email to get them to look into it.

You might want to find someone in your organisation with a certification to create the case... Or get one in a hurry :-).

BR Nicolai

 
Martin Bakken Rickmann
Posted on 22/12/2017 12:21:57
Reply

Hi Nicolai,

I have two current certifications from Octoberish :-) I will send service desk an email. 

Thx

/Martin

 

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 22/12/2017 12:31:01
Reply
This post has been marked as an answer

Hi Martin

Sorry your certification was not correctly updated. This is now done.

Merry Xmas :)

Kind Regards
Dynamicweb Support
Kristian Kirkholt

Votes for this answer: 1

 

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