Problems with unsubscribe tags in email marketing.

Peter Kristensen

Posted on 13/06/2017 08:57:36

Hi.

Does email placeholder tags for unsubscribing work properly or do I miss something?

I have tried using the tag “EmailMarketing:Email.UnsubscribeLink.Clean” but the link fails in outlook.
Does the tags (tried all unsubscribe tags) not work as intended or am I misusing them?
It does not remove the users “Email permission” and the requested page doesn’t appear.

Link in code:
<a href="{{EmailMarketing:Email.UnsubscribeLink.Clean}}" …..

Unsubscribe link in email:
http://skovboservice.dw9demo.dynamicweb-cms.com/Admin/Public/EmailMarketing/Unsubscribe.aspx?RecipientId=0&RecipientSecret=5e867a54-a874-401c-abe3-980c06e50bcf&redirectPageID=9250

Result when pressing the link in the mail:
Grey system page with the text:

Error
Unsubscribe parameter missing or incorrect

Replies

Nicolai Pedersen

Posted on 13/06/2017 09:00:16

Hi Peter

Looks odd with RecipientId=0 in the querystring - that indicates something is wrong. The ID should have a value over 0.

How did you test or setup your recipient provider?

BR Nicolai

Peter Kristensen

Posted on 13/06/2017 09:12:50

Hi Nicolai.

I have noticed the recipientId is set to 0 and probaly was a part of the problem.

I have been looking for topics both in the forum and the manual about providing the recipientId, but have not found any valueble information, so I took as it was a part of the tags.
If you can guide me where to find the reciepient provider setup this would be highly appriciated.

Best regards
Peter

Nicolai Pedersen

Posted on 13/06/2017 09:37:00

Hi Peter

You can find that in the manual: http://doc.dynamicweb.com/documentation-9/marketing/tools/email-marketing

How did you receive the test mail?

Peter Kristensen

Posted on 13/06/2017 09:51:13

Hi Nicolai.

Problem only accurs when sending out via "Preview i mail". If I test it as a normal send-out, the link is working fine.
Maybe not an error but in a test situation, where I have been using the preview possibility when building its definately a stone in the shoe not to know. :-)

BR.
Peter

Nicolai Pedersen

Posted on 13/06/2017 10:14:26

This post has been marked as an answer

That is why. Then there is no user, unless you fill out "Previev as user".

Votes for this answer: 1

Peter Kristensen

Posted on 13/06/2017 10:34:01

The "Preview as user" field was filled out as well as the "Preview in mail" field, so maybe a undicovered error?

BR.

Peter

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Problems with unsubscribe tags in email marketing.

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