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Ecom product description editor bug in DW 8.9.2.2?

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Cheng Fong
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Posted on 09/06/2017 16:58:56

Hi all, 

We recently upgraded a customers site from DW version 8.7.07 to 8.9.2.2 and the text editor in ecom product description stops working.

The text is no longer visible in the editor window and we can not edit the saved descriptions.

Has anyone encountered this problem before and is there any solution?


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Nicolai Pedersen
Posted on 12/06/2017 08:55:46
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You might want to check if the browser cache has been reset. And if you get any js console errors?

 
Cheng Fong
Posted on 12/06/2017 11:34:11
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Hi, no js errors! If i switch back to the old DW version the editor works again.

If i try to save some new data for example "TEST1" in the product description editor it ends upp in the database like this "TEST1,<p>Old content</p>".

But the editor window remains empty. And if i save some new data again it just adds upp in front of the current data like this "TEST2,TEST1,<p>Old content</p>"

 
Nicolai Pedersen
Posted on 12/06/2017 11:55:24
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What browser are you using?

And can you do a screen capture of the issue?

You are also welcome to contact the service desk.

BR Nicolai

 
Cheng Fong
Posted on 12/06/2017 12:34:11
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Hi tested in Chrome, Firefox and IE with the same result!

I contacted the service desk with more details.

Best regards

Cheng

 

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