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8.9.1.7 - Orderflows

René Poulsen

Posted on 15/05/2017 12:00:06

Hi,

I'm working on 8.9.1.7 eCom solution with the new QuickPay payment window. I'm just using the default order flow which sends out a mail to our customer, when a new order is created.

We have a problem where an order is created (and an email sent) - even though the user hasn't entered any payment card info. Is it possible only to send a mail when a user has actually entered the cardinfo and is back at the receipt page in DW?

Replies

Nicolai Pedersen

Posted on 16/05/2017 11:01:04

Dynamicweb does not send an email before the checkout is complete. So you must have mis configured...

René Poulsen

Posted on 17/05/2017 08:48:10

Hi Nicolai,

It does on shop.samson-agro.dk - I've entered our customers e-mail in default order flow > new state.

This monday I created an order and going to the payment window without paying - and just closing the window - and a mail was sent. The same thing happened when a user did the same thing last week. I haven't done anything else than just entering an email in the "New" order state, so I don't know how I can have misconfigured?

Morten Snedker

Posted on 17/05/2017 14:43:33

Hi Rene,

Management Center -> Ecommerce -> Orders -> Order flow:

You have set to send email on "New" order. You may want to change it to "Completed".

Best regards
Morten Snedker

René Poulsen

Posted on 17/05/2017 15:09:23

I've tried that - not working.

I'm in contact with Kirkholt about it on e-mail :-) Will post here when we figure out what's wrong.

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