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Dimitrij Jazel

Posted on 08/05/2017 09:54:25

Hi everyone,

Today customer called me and asked for help.

In Admin, after clicking UserManagement or ManagementCenter - you get this error:

https://www.screencast.com/t/SXbl4RGFTac

really weared.

Application version: 8.8.1.6

Replies

Nicolai Pedersen

Posted on 08/05/2017 10:47:29

Try resetting the app pool...

Dimitrij Jazel

Posted on 08/05/2017 15:22:21

Hi Nicolai,

Thanks for the suggestion, but that did not help. EIther did restarting of whole webserver.

Solution is Live, meaning this is not Staging server - we do not change any front-end/back-end code, or anything like that.

Only thing that changes is Users via user import, Products via product import, and ofcourse new orders are beying created.

Nicolai Pedersen

Posted on 08/05/2017 19:12:19

This post has been marked as an answer

Hi Dmitrij

Well some change was there. I would go look you /System/Repositories folder and check for changes or duplicates in that folder. Might also try an update to see if that removes the error - remember we added a check for the (bad) data causing this.

BR Nicolai

Votes for this answer: 1

Dimitrij Jazel

Posted on 05/07/2017 13:42:01

Hi Nicolai,

Now that error message was gone, I totally forgot about this.

But now it's back.

I have a feeling that this has to do something with User data.

I checked to make sure that all most important (most used fields) are not null, and should have propper data in it.

But it still woun't go away.

Martin Grønbekk Moen

Posted on 05/09/2018 10:16:30

We had the same issue again today, but I can confirm that the fix is to delete the files in /System/Repositories (backup first ofc.), then you most likely can access the management center and can rebuild the index.

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