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What does "Capture State" = "Not supported" mean?

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Espen Strømsnes
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Posted on 15/09/2016 12:59:21

We have a customer that has one order marked as OrderComplete = True, but with Capture State = "Not supported".

Normally the capture state is "Not captured" on orders when using the DIBS payment service.

 

What does this state actually mean, and why is the order marked as complete when there's no corresponding payment (order transaction number)?


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Espen Strømsnes
Posted on 15/09/2016 13:45:49
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I found the following explanation in your documentation:

A few providers don’t support capture from external services like Dynamicweb. They are listed with Not supported and you need to capture the payment from the administration at the provider website.

 

The case here is we're not capturing the amount, we're trying to reserve it. Maybe it's the combination of the customers country and the payment provider causing this state...

 

That somehow answered my first question, but why is the order marked as complete?

 

 
Nicolai Pedersen
Posted on 15/09/2016 14:19:44
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Hi Espen

It is hard to say - we have to look at the specific order and the log for it to see what might have gone wrong. You are welcome to contact our service desk with a URL and ordernumber and they will try to investigate the matter.

BR Nicolai

 
Espen Strømsnes
Posted on 15/09/2016 14:32:50
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Where do you want the URL and ordernumber? How do I contact your service desk?

 
Nicolai Pedersen
Posted on 15/09/2016 15:32:15
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This post has been marked as an answer

Hi Espen

You can create a case or write an email to servicedesk(at)dynamicweb.dk

Votes for this answer: 1

 

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