Custom fields in returns module

Scott Forsyth

Posted on 30/01/2016 17:06:26

Hello,

It would be absolutely great to have custom fields in the returns module. We have a project right now that needs to support uploading images (common request with returns) and to have 2 dropdown choices for the user to explain what the issue is. Both of those could be addressed with custom fields in the returns module.

Is there a way to do that now programmatically or does the module need to be extended to support that?

Thanks,

Scott

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Nicolai Høeg Pedersen

Posted on 02/02/2016 08:39:35

This post has been marked as an answer

Hi Scott

Thank you for the input - an RMA is an order in a specific state, so you should be able to use order fields to do this.

Files is a bit more tricky - the RMA has an order ID - from the frontend you could have the user pop a window and upload them to a folder that is related to orderid - and then store the information in an order field.

Hope this can get you in the right direction. I've noted a request for adding these features to a more native part of RMA.

BR Nicolai

Votes for this answer: 1

Scott Forsyth

Posted on 03/02/2016 06:51:46

Thanks Nicolai,

That's good news about it following the same structure as an order. That makes perfect sense and that will take care of the custom fields.

Your idea to take the image in a pop-up window should work. We should be able to find a way to make it clean enough for the user for this project. And having image support in RMAs will be great in the future. We have a few projects that want support for that.

Thanks,

Scott

Nuno Aguiar

Posted on 26/02/2016 12:27:20

Hi Nicolai,

Can you give us some pointers on how to do that? The module does not output the custom field tags, so I am assuming we need to use Razor, by creating an order object?

Is it safe to assume this will also work with orderline fields?

Best Regards,

Nuno Aguiar

Posted on 22/03/2016 15:37:56

Hi Nicolai,

Don't know if you had a chance to look at this. Could you point us in the right direction? Are there any notifications we could tap into for the RMA's besides eCommerce.Rma.ReplacementOrderCreatedArgs?

http://developer.dynamicweb-cms.com/api8/#Dynamicweb~Dynamicweb.Notifications.eCommerce+Rma+ReplacementOrderCreatedArgs.html

Best Regards,

Nuno Aguiar

Nicolai Høeg Pedersen

Posted on 22/03/2016 15:57:12

Hi Nuno

I cannot not give you anymore pointers. The ReplacementOrderCreated notification is the only one RMA specific. OrderSaved might also come in useful.

BR Nicolai

Nuno Aguiar

Posted on 22/03/2016 16:25:13

Hi Nicolai,

Thanks for confirming. We'll give it a shot.

Best Regards,

Nuno Aguiar

Jon Thorne

Posted on 16/07/2020 10:20:18

Hi,

Is there any update to this feature request?

Are there any plans in the near future to add file/photo uploads as a native RMA feature?

Regards,

Jon.

Nicolai Pedersen

Posted on 13/08/2020 10:47:48

Hi Jon

No news - it is not on the plan.

Sorry, Nicolai

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Custom fields in returns module

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