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Email failed. Click here to retry

E-mail notifications
Nuno Aguiar
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Posted on 18/08/2015 11:20:49

Hi,

 

Whenever a newsletter fails on some users and we get the error message in attach, If I click "Retry", will it send to all users again or just the ones that failed?

 

I would assume just the ones, but need to be sure.

 

Best Regards,

Nuno Aguiar

EmailFailled.jpg

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Nicolai Høeg Pedersen
Posted on 18/08/2015 11:30:41
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This post has been marked as an answer

Just the ones failed.

BR Nicolai

Votes for this answer: 1
 
Nuno Aguiar
Posted on 18/08/2015 11:47:51
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Perfect, thanks.

 
Nuno Aguiar
Posted on 18/08/2015 20:32:59
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Hi Nicolai,

 

I was asked and quote "what constitutes a failed email"? I can say it's an email that was not sent, but that kind'of misses the point :)

 

What happens in the background? How does Dynamicweb account for failed emails?

  • The module keeps track of the file being sent over the delivery provider?
  • Does the module get an OK for every email from the delivery provider? (Dynamicweb, Sendgrid, ...)

 

Best Regards,

Nuno Aguiar

 
Nicolai Høeg Pedersen
Posted on 19/08/2015 08:24:11
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Hi Nuno

If DW can deliver the email to the delivery provider, it is not an error. That does not mean that the mail has reached it recipient (ie if the email address is wrong). It just means that it was handed over to the delivery provider to try sending it. It can take hours and multiple trys for en email to be delivered. You can check the status of each recipient in email marketing stats.

Generally you should not have errors. That means broken email addresses or other technical issues. See the logfile.

BR Nicolai

 
Nuno Aguiar
Posted on 19/08/2015 10:41:38
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Hi Nicolai,

 

Thanks for that explanation.

 

Best Regards,

Nuno Aguiar

 

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